FacilityOptix, in full

What FacilityOptix covers

• –Facilities teams and maintenance contractors
• –Multi-building estates, from a single building upwards
• –Asset register with location, criticality and service history
• –Planned maintenance scheduling per asset or building
• –Reactive work orders from report through to sign-off
• –Statutory inspection routines with findings raised as jobs
• –Contractor register with insurance and accreditation expiry
• –Estate-wide compliance and maintenance reporting

What it doesn't cover

• –Finance, purchase orders or contractor invoicing
• –Building management systems, BMS integration or live plant telemetry
• –Space planning and CAD — FacilityOptix records assets and work; it doesn't draw floor plans

Buildings

A live register of every building you look after.

• –Building profile, client and occupancy in one place
• –Switch between a whole-estate view and a single building history
• –Role-based visibility, so engineers only see the buildings they cover

Assets

Every asset, with its service history attached.

• –Asset register with location, make, model and serial
• –Service and inspection history kept against the asset, not a folder
• –Criticality recorded, so the important plant is obvious

Planned Maintenance

PPM schedules that actually get done.

• –Recurring maintenance scheduled per asset or per building
• –Upcoming and overdue tasks surfaced before they slip
• –Completion evidence captured against the schedule

Work Orders

Reactive jobs, from report to sign-off.

• –Jobs raised by staff, tenants or from an inspection finding
• –Assigned to an engineer or contractor with the history kept together
• –Priority and response times visible while there is still time to act

Contractors

Who you use, and whether they are still approved.

• –Contractor details, trades and coverage in one register
• –Insurance and accreditation expiry tracked automatically
• –Job history per contractor, so performance is visible

Inspections

Statutory checks, recorded properly.

• –Inspection routines scheduled against the assets they apply to
• –Findings raised as work orders without re-typing them
• –Photos and readings captured at the point of inspection

Service Records

Every visit, filed against the asset it belongs to.

• –Certificates and service reports attached to the asset record
• –Searchable by building, asset or service type
• –Version history kept, so the current certificate is obvious

Compliance Reporting

What is due, what has lapsed, across the estate.

• –Maintenance and inspection status rolled up across every building
• –Filter by building, asset type or contractor in seconds
• –Built from the records engineers already enter — nothing re-keyed

01

Statutory inspection dates surfaced before they fall overdue

02

Whole-estate management with role-based access

03

Asset, service and inspection evidence held in one place for audit

04

Planned maintenance, reactive jobs and contractors together, not in separate spreadsheets

05

One record entered once — it shows up on the dashboard, the asset and the report automatically

06

One licence covers every module and every member of staff across every property — no per-seat fees

07

Product updates and secure cloud storage included as standard

Price

£3,495 / year

Pricing model

Includes up to 50 properties, then £75 per additional property / year

no per-seat fees.

What's included

All 8 platform modules, unlimited users and records, product updates, secure cloud storage, and email support.

Free trial

Not currently offered

every plan starts with a live demonstration instead.

Set-up fee

None published separately

checkout charges a single annual licence fee, with no additional set-up line item.

Discount for educational or non-profit organisations

Not currently published

ask us directly.

01

Kick-off

We walk through the rollout plan together, so your team knows exactly what to expect and when.

02

Discovery

We look at your building portfolios, your current records and your processes, so the platform is set up to match how you actually work.

03

Configure

We set up your buildings, people, roles and permissions, so the platform is ready to use from day one.

04

Train & deploy

We train your team, run final readiness checks, and support you through your first weeks live.

Getting started

A four-step guided rollout

kick-off, discovery, configuration, and training & deployment — run by the FacilityOptix team.

Training cost

No separate fee published

training is included as part of the onboarding rollout above.

Data export while active

Yes

you can export your records (asset registers, service records and compliance records) at any time while your account is active, in a standard format.

Formal end-of-contract export commitment

Not published as a guaranteed SLA

we recommend exporting your data before your subscription ends; the Terms don't commit to a specific post-termination export window.

Assistance on exit

Not currently published.

Support channel

Email support (hello@facilityoptix.co.uk), included with an active licence.

Cost

Included at no extra cost for as long as your subscription is active.

Response time

Targets, not guaranteed service levels, unless separately agreed in writing.

Phone support

Not currently offered

support is by email only.

Named account manager

Not currently offered.

Third-party or community support

Not currently published.

Access

Web browser

no separate desktop or mobile app is published.

Supported browsers

Not currently published.

Mobile

Not currently published

no dedicated mobile app is evidenced; the platform is accessed via browser.

Customisation

A drag-and-drop form builder for contractors and inspection forms. Broader customisation beyond this isn't otherwise published.

Public API

Not currently offered.

Data import tools

Not currently published.

Data protection basis

UK GDPR and the Data Protection Act 2018. FacilityOptix is controller of Account Data and processor of Platform Data submitted by your organisation, under a data processing agreement.

Encryption in transit

Yes

encryption in transit is used to protect personal data, per the Privacy Policy.

Access control

Role-based access controls, with regular review of access permissions.

2FA / SSO

Not currently offered

not mentioned in the Privacy Policy or Terms.

ISO 27001

Not held

not claimed anywhere on this site.

Cyber Essentials

Not held

not claimed anywhere on this site.

Penetration testing frequency

Not currently published.

Uptime SLA

Not published

the Terms state we aim to keep the Platform available but do not guarantee uninterrupted or error-free operation.

Data hosting location

Not explicitly published

the Privacy Policy addresses international transfers (UK IDTA / Standard Contractual Clauses safeguards) without naming a specific hosting region.

Built for UK building compliance

Designed around the statutory inspection duties facilities teams actually answer to.

Audit-ready recordkeeping

Asset, inspection and service records structured around the evidence that gets asked for.

GDPR-conscious by design

Role-based access keeps contractor and staff records need-to-know, not open to the whole team.

Role-based access, built in

From Engineer to Facilities Manager — permissions that match how estates are actually run.