Work order management software for facilities teams Reactive jobs from report through to sign-off, with the priority and the response time visible while there is still time to act on them.

Every job has one record, from the first report

The expensive failure in reactive maintenance is not a slow fix. It is a job that exists in four places — a phone call, a text to an engineer, a note on a desk and a line in a spreadsheet — none of which agree, and none of which can be produced afterwards. One record from the moment the job is raised is what makes response times measurable and history worth keeping.

• –Jobs raised by staff, tenants or directly from an inspection finding
• –Assigned to an in-house engineer or an external contractor from the same screen
• –Priority and target response held on the job, not in someone's head
• –Photos, notes and sign-off captured against the job as it progresses

Findings become jobs without re-typing

An inspection that discovers a defect and produces a PDF has done half the work. The other half — someone reading the PDF, deciding it matters, and raising a job — is where things are lost. A finding raised during a statutory check becomes a work order carrying its own origin, so the trail runs from the check that found it to the job that fixed it.

Backlogs have causes, not just sizes

A growing work order backlog is a symptom. The useful diagnosis is whether jobs are arriving faster than capacity, sitting unassigned, waiting on a contractor, or being completed but never closed off. Those are four different problems with four different fixes, and they are only distinguishable if the job record carries its own timeline.

• –Time in each state visible, not just total age
• –Unassigned and awaiting-contractor separated from genuinely in progress
• –Job history kept per building and per contractor