Handing over a facilities role without losing institutional knowledge
A departing facilities manager takes an enormous amount of unwritten knowledge with them. Most of what makes a handover fail was always going to be hard to write down.
9 April 2026 · 4 min readManaging contractors on site without losing oversight
A contractor who's competent and fully accredited can still create a gap in oversight if nobody's tracking what they actually did while they were on site.
26 March 2026 · 5 min readEstate-wide compliance reporting: what leadership actually wants to see
A report showing every individual task is too much detail for most leadership audiences, and a single green tick is too little. The right level sits specifically in between.
12 March 2026 · 5 min readStructuring a facilities team across multiple sites
The right team structure for one building rarely survives the jump to ten. Here's what actually needs to change, and what shouldn't.
26 February 2026 · 4 min readTriaging reported issues: building a facilities helpdesk that works
Most delays in reactive maintenance happen before a job is even assigned. Good triage at the point of intake fixes more than any amount of engineer efficiency afterward.
12 February 2026 · 4 min readSetting realistic reactive maintenance response times
A response time target that isn't grounded in what's actually achievable just becomes a number everyone quietly ignores. Here's how to set one that holds.
29 January 2026 · 5 min readBuilding a contractor register that actually catches expired insurance
A contractor register that only lists names and phone numbers isn't doing the job it's meant to. Expired insurance and lapsed accreditation are the risks it should be built to catch.
15 January 2026 · 5 min readThe work order lifecycle: from report to sign-off
A work order that's technically closed but never actually confirmed as fixed is a gap waiting to be discovered by someone else. Here's what a complete lifecycle looks like.